FAQ Ômara - Exclusive Natural Treasures Shop

Frequently Asked Questions

Do I need to create a new account on Ômara?
Yes, Ômara is a new store, with its own unique atmosphere. You'll need a new account. We're preparing lots of benefits for you in Ômara and Terrame.
And my Terrame points, do I lose them?
No, we're working to ensure your benefits continue. Your Terrame points are valid at Ômara, and Ômara benefits also apply at Terrame. If you have any questions, please contact our customer service team.
Do you also deliver outside Switzerland?
Yes, we deliver throughout Europe. Delivery is free for orders over CHF 100.
What language is the Ômara website in?
Ômara is in French, with a translated German version also available.
What is the difference between Ômara and Terrame?
Ômara is dedicated to adaptogens and shilajit, offering you products to boost your energy and well-being. Terrame is your local organic store, with a wide range of everyday organic products. Starting June 26, 2025, the adaptogens and shilajit currently available on Terrame will be offered exclusively on Ômara. The two stores coexist harmoniously, and as a customer of either Ômara or Terrame, you enjoy exclusive benefits in both worlds.
What is Omara's vision?
Ômara aspires to become the global reference for high-quality Shilajit and adaptogens. Faced with a market where 90% of Shilajit is counterfeit, we are launching a new premium Shilajit, available for pre-order from June 10, 2025. We are also developing unique adaptogens, always with a strong commitment to quality and ethics, to offer you authentic products for your well-being.
Do you have any other questions?
Our team is here to help. You can contact us via the contact page or visit us directly in-store. We'd love to hear from you.